About Overseas Shipping
About Overseas Shipping
Introduction About us
Fish Hook, Inc. is a Japanese venture founded in 2023 that operates Fish Hook, an online store for fishing tackle and outdoor equipment. The mission of the company is “Let's give the future a beautiful natural environment and sunsets.” The company's mission is to give the future a beautiful natural environment and sunsets. In order to realize this mission, the company donates 1% of its profits to “1% for the Earth,” an initiative aimed at protecting and restoring the natural environment. In the first six months after the grand opening, a pop-up event was held at Takashimaya, a long-established department store, for the first time in Japan. We will deliver fishing culture from Japan to the world.
Terms for Overseas Shipping
Prices of products sold by the store vary depending on the product. Please check the page of each product.
* Prices shown include tax.
* Additional fees may apply.
Please select an item from Fish Hook. Orders can be placed by e-mail (info@fish-hook.jp) or by using the contact form.
Based on your instructions, Fish hooks staff will check the warehouse inventory and contact you if the item is in stock. Fish hooks will then ship the product to the overseas address specified by the customer. Shipping costs are calculated separately by Yamato Transport and UPS, and payment is made via PayPal.
Reference Terms of Use
https://www.fish-hook.net/en/pages/%E7%89%B9%E5%AE%9A%E5%95%86%E5%8F%96%E5%BC%95%E6%B3%95%E8%A1%A8%E7%A4%BA
For more information about ordering, please check our website.
Reference Contact Fish Hook
https://www.fish-hook.net/en/pages/%E3%81%8A%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B
We do not accept layaways or reservations for products sold to our customers.
After we ship your purchased items, we will ship them to your overseas address by Yamato Transport or UPS.
*After shipping from our store, the items will be shipped to your overseas address by Yamato Transport or UPS.
*Some items cannot be shipped outside of Japan.
In principle, we do not accept returns or exchanges of purchased products.
We accept PayPal payment. Please set up an account and register your credit card before shopping.
Reference regarding PayPal: https://www.paypal.com/jp/webapps/mpp/business
We do not accept cancellations of purchased items after the order has been placed. Please note that we will not be able to assist you if you contact us.
Although we take every precaution to manage the condition of the products we sell, we may cancel a purchase based on a customer's request at our own convenience, for example, if a defect is found during a pre-shipment check and we are unable to provide a replacement product.
We do not accept changes to purchased items after they have been ordered.
We do not offer wrapping services for items you purchase.
Personal information of members obtained by the Company in connection with the use of this store will be strictly managed in accordance with the “Personal Information Protection Policy” and the “Handling of Personal Information” separately stipulated by the Company.
Reference Personal Information Protection
https://www.fish-hook.net/en/pages/%E3%83%97%E3%83%A9%E3%82%A4%E3%83%90%E3%82%B7%E3%83%BC%E3%83%9D%E3%83%AA%E3%82%B7%E3%83%BC
When using our store, the following acts and cases are prohibited. If our company deems that a customer falls under any of the following acts and cases, we may refuse the purchase of goods from the customer. In addition, regardless of whether or not a customer uses our store, we may directly claim compensation from the customer for any damages incurred by our company due to problems that arise directly between the customer and our company, or we may file criminal charges against the customer for any criminal acts.
1. Impersonating another person or entering or sending false order information.
2. Making an application for purchase without the intention of purchasing.
3. Actions for the purpose of commercial use, such as purchasing for the purpose of resale.
4. Delaying or failing to fulfill obligations.
5. Interfering with normal delivery, such as refusing to receive a product or returning a product due to long-term absence.
6. Acts that interfere with our normal business operations or the normal provision of our services.
7. Actions that infringe on the rights (including intellectual property rights such as copyrights and trademarks) of the Company or third parties.
8. Criminal acts such as fraud, threats, extortion, coercion, and violence, as well as acts that offend public order and morals, and other acts that violate laws and regulations
9. Excessive demands beyond the services provided by the Company
10. If the customer falls under the category of antisocial forces.
11. Other acts that the Company deems inappropriate.
In the event of a force majeure (including, but not limited to, contagious diseases, natural disasters, war, terrorism, riots, enactment, revision or abolition of laws and regulations, guidance and orders by administrative agencies, power outages, failure of communication lines, computers or network equipment, etc., interruption, delay, discontinuation or loss of data due to system maintenance, unauthorized access, failure or accident of contractors, warehouse distribution-related We shall not be liable for any damages incurred by you in the event of partial or total suspension of “Fish Hook” service due to any of the following reasons: (i) unauthorized access, (ii) failure or accident of subcontractors, warehouse logistics, or transportation, (iii) labor disputes, or (iv) accidents at facilities, etc.
governing law
The name “Fish Hook” is our trademark and is protected by intellectual property laws, including registration with the Patent Office. All trademarks displayed in our store that are not owned by us are the property of their respective owners.
disclaimer
1. In the event of any discrepancy between the Japanese version of these terms and conditions and any other language, the Japanese version of these terms and conditions shall prevail.
2. Fish Hook, Inc. shall not be held liable for any damages (whether indirect or direct) incurred by you as a result of any trouble that may arise between you and Fish Hook, Inc. However, this shall not apply in cases where the damage is caused by reasons attributable to the Company.
3. If the Company is liable to you or any third party for any reason, including but not limited to the application of the disclaimers set forth in these Terms and Conditions, the Company shall be liable only for direct damages, except in cases of intent or gross negligence on the part of the Company, and the maximum amount of damages based on such liability shall in any event be the amount paid by you to the Company. The Company and the Customer agree in advance that the amount of damages based on such liability shall in any event be limited to the amount paid by the Customer to the Company.
separability
If any provision of these Terms and Conditions, or any part thereof, is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining portions shall remain in full force and effect.
Other
1. If a lawsuit becomes necessary in relation to the use of our store, the Tokyo District Court or the Tokyo Summary Court will be the court of exclusive jurisdiction for the first trial.
2. In the event that we use a lawyer or other specialist due to non-payment of the purchase price or violation of these Terms and Conditions by the customer, the customer shall also bear the costs of the specialist, including legal fees.
(As of July 28, 2024)
